We strive to provide quality parts and package them in a way as to arrive to you safely and undamaged. Despite our best efforts, from time to time there is a need for replacement and / or warranty parts.

Typically, these situations can be divided into 4 categories (see below). If you find yourself in need of replacement / warranty parts, please follow the instructions under the category that best fits your situation. Doing so will ensure you get the parts you need quickly, accurately, and in the most efficient manner!

Replacement parts needed that are not warrantied

1. Place an order through RPM, as you would any other order.
2. This would include parts you damage during an install you are currently working on.

Replacement parts that were damaged during shipping*

(Note: If damage was not properly documented in writing on the receiving shipping paperwork, you will be responsible for the cost of replacing the parts)

1. Place an order utilizing RPM and let us know the parts were damaged during shipping.
2. Provide pictures of the actual labels from the damaged parts.

(In our preferred order)

Replacement parts for a job you are currently installing that are warrantied due to a quality issue*

1. Place an order utilizing RPM and let us know the parts are warrantied due to quality.
2. Provide pictures of the actual labels from the parts.
3. If neither of the first 2 options are possible or feasible at the time, send a detailed email with the job name and number, as labeled on the order, and list the parts required.

(In our preferred order)

​Warranty parts from a previous / past job*

1. Place an order utilizing RPM and state in the email that the order is for warranty parts.

*In all instances of replacement parts that are warrantied, pictures will be required. These are not only used to verify the warranty, but also to help us determine how the issue transpired and what we can do in the future to prevent it.